CARE LABELS AND PROBLEMS
- The Federal Trade Commission has ruled that all textile garments sold in the United States must have a permanent label attached to each garment that provides at least one method of cleaning the garment. All parts of the garment must be designed to be cleaned using the recommended care procedure.
- If the care label is followed and the garment is damaged because the prescribed care procedure was incorrect or the garment was defective, the retailer should provide the consumer with a reasonable adjustment and in turn collect from the manufacturer.
If a profesional cleeaner did not follow the directions on the care label, and the garment is damaged, the cleaner is responsable and should make a prompt settlement